- Email: info@sowaan.com
- Working Hour: 08:00am - 06:00pm
Legal · Delivery
Our shipping and delivery policy explains how Sowaan delivers digital services, software, workspace bookings and IT services. Our online products are digital, so nothing is shipped by post or courier.
How each Sowaan product and service reaches you, summarised from the full policy below.
Our online products are digital: nothing is shipped by post or courier, and there are no shipping fees.
Plus passes, Boosts, Serious Interests and guidance sessions are added to your account once the payment is confirmed, usually within seconds.
SowaanERP, Shifline and HatifOne access is emailed to your nominated administrator on the start date agreed in the order form or agreement.
Desks, private offices and meeting rooms are provided at the booked location for the booked dates and times, with confirmation by email.
Delivered on site or remotely under the contract. Any delivery charges for project equipment are shown in the quotation.
Email us with your invoice or receipt reference and we will deliver it or refund you under our Refund Policy.
What you receive, how it reaches you and when.
| Product or service | How it is delivered | When |
|---|---|---|
| Nikkup (Plus passes, Boosts, Serious Interests, guidance sessions) | Added to the member’s own Nikkup account automatically; visible in the app or at app.nikkup.com, with receipts in the web app’s purchase history | Usually within seconds of payment confirmation |
| SowaanERP, Shifline and HatifOne | Online: system address and user accounts emailed to the nominated administrator; implementation and training remotely or on site | On the agreed start date |
| On-premise installations (for example a HatifOne PBX) | Installed on the customer’s servers | As agreed in the project |
| Sowaan Workspaces | At the booked Karachi location; confirmation by email, access details on arrival | Booked dates and times |
| Consulting and IT services | On site or remotely, including milestones and acceptance steps | Per contract, statement of work or quotation |
| Project equipment (for example network or server hardware) | Delivery, installation and handover confirmed in writing; any delivery charges shown in the quotation | Per project agreement |
The complete policy for each product and service, including international customers.
Last updated: 16 October 2026
Sowaan (Private) Limited provides software, digital subscriptions, workspace bookings and professional technology services. This policy explains how each is delivered. Our online products are digital: nothing is shipped by post or courier, and there are no shipping fees.
Full details: Nikkup Shipping & Delivery Policy.
Co-working desks, private offices and meeting rooms are provided at the booked Sowaan Workspaces location in Karachi for the booked dates and times. Booking confirmations are sent by email; access details are given on arrival.
Our digital products and remote services are available wherever we offer them online. On-site services are delivered through our offices in Pakistan, Saudi Arabia, the UAE, Oman, Qatar, Sudan, the United States, Germany and the United Kingdom, as agreed in the contract.
If something you paid for has not been delivered as agreed, email info@sowaan.com (Nikkup: support@nikkup.com) with your invoice or receipt reference. We will deliver it or refund you under our Refund Policy.
Sowaan (Private) Limited, 801 Mehdi Tower, Shahrah-e-Faisal, Karachi 75150, Pakistan · info@sowaan.com · +92 321 2897837
No. Our online products are digital: nothing is shipped by post or courier, and there are no shipping fees.
It is added to your account automatically once the payment provider (or Google Play) confirms the payment, usually within seconds. A wallet payment that is still waiting for approval can take longer.
Email support@nikkup.com with the receipt reference. If a paid service is not delivered and cannot be fixed, it is refunded in full.
Access (system address and user accounts) is provided to your nominated administrator by email on the start date agreed in the order form or agreement.
Our digital products and remote services are available wherever we offer them online. On-site services are delivered through our offices in Pakistan, Saudi Arabia, the UAE, Oman, Qatar, Sudan, the United States, Germany and the United Kingdom, as agreed in the contract.
How cancellations and refunds work for each product and service.
The terms for using sowaan.com and buying from Sowaan.
What personal data we collect, how we use it and who we share it with.
How our products and services are priced, from quotations to Nikkup plans.
Email info@sowaan.com with your invoice or receipt reference and we will deliver it or refund you.
