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SAP support

SAP ERP support services that keep the business moving

Sowaan’s SAP ERP support services cover monitoring, troubleshooting, fixes, enhancements and user training for SAP S/4HANA, SAP ECC and SAP Business One, so your system stays stable and up to date.

Request a consultation Services & pricing
S/4HANA, ECC & Business One Monthly support contracts Remote and on-site
SAP support desk
What’s included

Our key SAP ERP support services

We look after the day-to-day health of your SAP landscape and help it change as your business does, covering core modules from finance and controlling to sales, purchasing and materials management.

System monitoring

Regular checks on jobs, interfaces, users and system health so problems are spotted before users report them.

  • Background job and interface checks
  • User and authorisation review
  • Capacity and performance trends

Troubleshooting & fixes

A single place to log incidents, with analysis of the root cause rather than a quick workaround.

  • Functional and technical incidents
  • Bug fixes and data corrections
  • Clear notes on what was changed

Patches & upgrades

We plan and test security patches, support packages and upgrades so they do not disrupt operations.

  • Impact assessment before changes
  • Testing in a non-production system
  • Scheduled, communicated cut-overs

Customisation

Reports, forms, workflows and enhancements built to your requirements and documented for the future.

  • New reports and print layouts
  • Workflow and approval changes
  • Integration with other systems

Optimisation

Performance tuning and process clean-up where transactions are slow or steps are duplicated.

  • Slow report and transaction analysis
  • Master data quality review
  • Process simplification

User training & consulting

Refresher and new-joiner training, plus advice when you are planning a change or new process.

  • Role-based training
  • Short how-to guides
  • Advice on new requirements
Why proactive support

Less firefighting, more reliable SAP

SAP is often the system that everything else depends on. When it slows down or a period-end job fails, the whole business feels it. Our approach is to reduce operational risk with regular checks, tested changes and clear records, rather than waiting for things to break.

  • Fewer unplanned outages through regular monitoring
  • Security patches and support packages kept current
  • Changes tested before they reach production
  • One named team that knows your configuration
  • A documented history of every fix and enhancement
  • Users who know how to get the most from the system
Stable SAP
Our approach

How SAP support starts

System review

We assess your SAP version, modules, customisations, interfaces and open issues.

Support scope

Together we agree what is covered, how incidents are logged and how priorities are set.

Handover

We document the landscape and take over from your previous provider or internal team.

Ongoing service

Monitoring, fixes and enhancements, with regular reviews of what is improving.

Who it’s for

Organisations running SAP

From SAP Business One users with a small finance team to larger S/4HANA and ECC landscapes that need extra hands alongside internal IT.

ManufacturingTrading & distributionRetailConstructionOil, gas & energy suppliersHealthcareProfessional servicesMulti-country groups
Related

Related services

ERP consultancy & implementation

Planning a new module, a migration or a fresh start on another platform.

ERP consultancy and implementation →

Oracle ERP support

The same support model for organisations running Oracle ERP.

Oracle ERP support →

IT infrastructure

Servers, networks and backup storage that your SAP system relies on.

IT infrastructure services →
FAQ

SAP ERP support questions

Which SAP products do you support?

We support SAP S/4HANA, SAP ECC and SAP Business One, covering both functional areas (such as finance, sales and materials management) and technical support.

Can you work alongside our internal IT team?

Yes. Many clients keep a small internal team for first-line questions and use us for deeper functional and technical issues, enhancements and upgrades.

Do you offer ad hoc support or only contracts?

Both are possible. Most clients choose a monthly ERP support contract for predictability, but we also quote for one-off fixes, health checks and upgrade projects.

How is SAP support priced?

By quotation, based on your SAP version, modules, number of users and the support scope you need. See services and pricing.

Can you help us move off SAP?

If SAP no longer suits your size or budget, our ERP consultancy team can assess alternatives such as SowaanERP and plan a migration.

Need dependable SAP ERP support?

Tell us about your SAP landscape and current issues, and we will propose a support scope.

Talk to us