- Email: info@sowaan.com
- Working Hour: 08:00am - 06:00pm
Legal · Refunds
Our refund policy explains how cancellations and refunds work for Nikkup, SowaanERP, Shifline, HatifOne, Sowaan Workspaces and our consulting and IT services.
A quick summary of the key points. Where a signed agreement, order form or quotation sets different refund terms, that document applies.
Plus passes and unused Boosts and Serious Interests can be refunded within 7 days; unused guidance sessions within 14 days. App purchases follow Google Play’s rules.
A duplicate payment or a payment taken in error is refunded in full. If you were charged and the service was not provided, we provide it or refund you.
SowaanERP, Shifline and HatifOne fees are refundable as set out in the agreement, order form or quotation signed with you.
Sowaan Workspaces bookings follow the cancellation and refund terms of the booking or membership agreement.
Governed by the contract, statement of work or quotation. Work already delivered and accepted is not refundable unless that document says otherwise.
Approved refunds go back through the same bank, wallet or payment provider. How long it takes to appear depends on that provider and your bank.
Contact us first if you have a problem with a payment; we can usually resolve it faster than a chargeback.
Write to info@sowaan.com. Nikkup: support@nikkup.com. Sowaan Workspaces: workspaces@sowaan.com.
Your name or company, the invoice or receipt reference, the date, the amount and the reason.
We review your request against this policy and any agreement, order form or quotation that applies, and reply to you.
Where a refund is approved, the money goes back to the original payment method through the same bank, wallet or payment provider.
For purchases on the Nikkup website or web app. The full Nikkup Refund Policy applies.
| Purchase | Condition | Refund window |
|---|---|---|
| Nikkup Plus pass | In full if Plus has not been used; otherwise the unused portion may be refunded | 7 days from purchase |
| Boosts and Serious Interests | Unused packs only; credits already used cannot be refunded | 7 days |
| Guidance sessions | Unused sessions only; a session already started cannot be refunded | 14 days |
| Charged but not delivered | Service did not appear and cannot be fixed | Full refund |
| Duplicate or incorrect charge | Any duplicate or incorrect charge | Full refund |
| In-app purchase (Google Play) | Follows Google Play’s rules; usually automatic within the first 48 hours | Google Play rules |
The complete policy, including how it applies to each product and service.
Last updated: 16 October 2026
This Refund Policy explains how cancellations and refunds work for purchases from Sowaan (Private) Limited and its products. Where a signed agreement, order form or quotation sets different refund terms, that document applies.
Nikkup services (Nikkup Plus, Boosts, Serious Interests and guidance sessions) follow the full Nikkup Refund Policy. In summary:
Office, co-working and meeting-room bookings follow the cancellation and refund terms of the booking or membership agreement. Contact workspaces@sowaan.com to change or cancel a booking.
Fees for consulting, implementation, development and IT services are governed by the contract, statement of work or quotation, including its milestones, acceptance and cancellation terms. Work already delivered and accepted is not refundable unless that document says otherwise. Equipment supplied under a project follows the project agreement and the manufacturer’s warranty.
If you have a problem with a payment, please contact us first; we can usually resolve it faster than a chargeback.
This policy does not limit any refund rights you have under applicable consumer law.
Sowaan (Private) Limited, 801 Mehdi Tower, Shahrah-e-Faisal, Karachi 75150, Pakistan · info@sowaan.com · +92 321 2897837
Email info@sowaan.com (Nikkup: support@nikkup.com; Sowaan Workspaces: workspaces@sowaan.com) with your name or company, the invoice or receipt reference, the date, the amount and the reason.
Where a refund is approved, the money is returned to the original payment method through the same bank, wallet or payment provider. How long it then takes to appear depends on that provider and your bank.
A duplicate payment or a payment taken in error is refunded in full.
Purchases made in the app through Google Play follow Google Play’s rules; within the first 48 hours a refund is usually automatic through Google Play. After that, contact support@nikkup.com and Nikkup will help where Google allows it.
Give notice as described in your agreement. Service continues until the end of the period already paid, and fees are refundable as set out in the agreement, order form or quotation signed with you.
No. This policy does not limit any refund rights you have under applicable consumer law.
The terms for using sowaan.com and buying from Sowaan.
How digital services, software, bookings and IT services are delivered.
What personal data we collect, how we use it and who we share it with.
How our products and services are priced, from quotations to Nikkup plans.
Contact us first with your invoice or receipt reference; we can usually resolve it faster than a chargeback.
