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Oracle support

Oracle ERP support services for stable, tuned systems

Sowaan’s Oracle ERP support services combine ongoing maintenance, troubleshooting, performance tuning and module customisation, so your Oracle environment runs smoothly and keeps pace with the business.

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Maintenance & enhancements Performance tuning Remote and on-site
Oracle ERP care
What’s included

What our Oracle ERP support services cover

Whether you need ongoing maintenance, help with a persistent fault or changes to fit a new way of working, we cover the functional and technical sides of your Oracle ERP.

Technical assistance

A clear route to log issues and get them resolved, with priorities agreed in your support contract.

  • Incident logging and tracking
  • Functional and technical help
  • Escalation for business-critical issues

Bug fixes

We identify and resolve errors in transactions, reports and interfaces, and record the fix.

  • Root-cause analysis
  • Data corrections with audit trail
  • Regression checks after fixes

Performance tuning

Slow screens, long-running reports and period-end bottlenecks are analysed and improved.

  • Query and report review
  • Concurrent job scheduling
  • Database housekeeping advice

Customisation

We tailor Oracle ERP modules to fit how your business runs, without making upgrades harder than necessary.

  • Reports and forms
  • Approval workflows
  • Personalisations and extensions

Integration

We resolve and improve the links between Oracle and other systems, from banks to e-commerce.

  • Interface monitoring
  • Error queue clean-up
  • New integrations

Patching & upgrades

We assess, test and schedule patches and upgrades to keep the system secure and supported.

  • Impact analysis
  • Test-system validation
  • Planned cut-over windows
Why it matters

Minimise downtime and get more from Oracle

An Oracle ERP environment usually carries years of configuration and customisation. Supporting it well means understanding that history, keeping careful records and making changes in a controlled way. That is how we work.

  • Fewer disruptions to finance, supply chain and HR
  • Faster period-end and reporting
  • Integrations that fail less often, and are fixed faster when they do
  • Customisations that are documented and maintainable
  • A support partner that also handles your servers and network
Oracle ERP health
Our approach

From review to routine support

Every new support client starts with a short assessment. It gives both sides a shared picture of the system before any promises are made about fixes or timelines.

Assess

We review your Oracle version, modules, customisations, interfaces and known problems.

Stabilise

Urgent issues and performance bottlenecks are tackled first, with your agreement on priorities.

Support

Incidents and change requests are handled under a monthly support contract or quoted individually.

Improve

Regular reviews identify where configuration, reports or processes could work better.

After the assessment you receive a written summary of findings, recommended priorities and a quotation for support. Nothing changes in your production system until you have approved it, and every change is logged so your team and auditors can see what was done and why.
Who it’s for

Who uses our Oracle ERP support

Organisations whose original implementer has moved on, internal IT teams that need specialist backup, and businesses planning changes to an existing Oracle system.

ManufacturingDistribution & logisticsRetailConstruction & contractingServices companiesHealthcareEducationPublic sector
Related

Related services

SAP ERP support

Monitoring, fixes and enhancements for SAP S/4HANA, ECC and Business One.

SAP ERP support →

ERP consultancy & implementation

Advice on modules, migrations and new ERP projects.

ERP consultancy and implementation →

Custom applications

Purpose-built applications that work alongside Oracle ERP.

Custom application development →
FAQ

Oracle ERP support questions

Can you support an Oracle system someone else implemented?

Yes. We start with a review of the configuration, customisations and open issues, document what we find and agree a support plan before taking over.

Do you only fix problems, or also make changes?

Both. Support contracts can include an allowance for small enhancements, and larger changes are quoted separately with an agreed scope.

What hours does support cover?

Support hours and priority levels are agreed in each contract, based on how critical the system is to your operations and where your users are.

How much does Oracle ERP support cost?

Pricing is by quotation, depending on modules, users, customisations and the level of cover. See services and pricing.

Can you also look after the infrastructure?

Yes. Our IT infrastructure services cover servers, networks and backup storage, so one team can support the full stack.

Facing Oracle ERP issues?

Whether it is performance, errors or a customisation you need, tell us what is happening and we will help.

Talk to us