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Legal · Terms
These terms and conditions explain how you may use sowaan.com and the products and services of Sowaan (Private) Limited, and which terms apply when you buy from us.
A short summary of key points. The full terms and conditions below are what apply.
A signed agreement, statement of work, order form or accepted quotation applies first, then the product’s own terms, then these terms.
You are responsible for keeping your login details safe, for the accuracy of your information and for activity under your account.
Business prices are given in a written quotation or order form. Consumer prices sold online, such as Nikkup, are shown before you pay.
Delivery is explained in our Shipping Policy; cancellations and refunds are explained in our Refund Policy.
We keep customer business information confidential as agreed in our contracts. Personal data is covered by our Privacy Policy.
We may update these terms. The date at the top shows the latest version; changes do not affect agreements already signed.
The main areas the terms and conditions cover, each restated from the full text.
Sowaan (Private) Limited, a company registered in Pakistan with its head office at 801 Mehdi Tower, Shahrah-e-Faisal, Karachi.
Do not misuse our website, products or services, for example by attempting unauthorised access, sending malware or spam, scraping data or acting unlawfully.
Business customers pay as set out in their quotation, agreement or invoice. Online payments go through licensed providers and app stores; Sowaan does not store full card numbers.
Content and trademarks such as Sowaan, Nikkup, SowaanERP, Shifline and HatifOne belong to Sowaan or its licensors.
Warranties, service levels and limits of liability are those set out in the applicable agreement or product terms.
Unless a signed agreement or product terms say otherwise, the laws of Pakistan apply and the courts at Karachi have jurisdiction.
The complete terms for sowaan.com and Sowaan products and services.
Last updated: 16 October 2026
These Terms & Conditions apply to the use of sowaan.com and to the products and services provided by Sowaan (Private) Limited (“Sowaan”, “we”, “us”), a company registered in Pakistan with its head office at 801 Mehdi Tower, Shahrah-e-Faisal, Karachi 75150, Pakistan. By using this website or buying from us, you agree to these terms.
Sowaan builds and operates its own software products and provides technology services:
Some products require an account. You are responsible for keeping your login details safe, for the accuracy of the information you provide and for activity under your account. Tell us promptly at info@sowaan.com if you believe your account has been misused.
How each product or service is delivered is explained in our Shipping Policy. Cancellations and refunds are explained in our Refund Policy.
You agree not to misuse our website, products or services, including by attempting to gain unauthorised access, interfering with their operation, sending malware or spam, scraping data, or using them for anything unlawful. We may suspend access that puts our systems, customers or users at risk.
The content of sowaan.com and our products (software, text, designs, logos and trademarks such as Sowaan, Nikkup, SowaanERP, Shifline and HatifOne) belongs to Sowaan or its licensors. You may not copy, modify or redistribute it except as allowed by law or by a written licence from us. Third-party names and logos (for example Microsoft, Oracle, SAP and Odoo) belong to their respective owners and are used only to describe our services.
Some solutions include third-party software or cloud services, which are also subject to their providers’ licence terms. Links to other websites are provided for convenience; we are not responsible for their content or policies.
We keep customer business information confidential as agreed in our contracts. How we handle personal data is explained in our Privacy Policy and, for Nikkup, in the Nikkup Privacy Policy.
Information on sowaan.com is provided for general guidance and may change. Warranties, service levels and limits of liability for products and services are those set out in the applicable agreement or product terms. Nothing in these terms limits any right you have under the law that cannot be limited.
We may update these terms from time to time. The date at the top shows the latest version; changes do not affect agreements already signed.
Unless a signed agreement or product terms say otherwise, these terms are governed by the laws of Pakistan and the courts at Karachi have jurisdiction.
Sowaan (Private) Limited, 801 Mehdi Tower, Shahrah-e-Faisal, Karachi 75150, Pakistan · info@sowaan.com · +92 321 2897837. Our offices in Lahore, Riyadh, Dubai, Muscat, Doha, Khartoum, New Jersey, Filderstadt and London are listed on our Contact page.
A signed agreement, statement of work, order form or accepted quotation between you and Sowaan applies first. The product’s own terms apply next, and these Terms & Conditions apply to everything else.
No. Online payments are processed by licensed third-party payment providers and app stores, and card and wallet details are entered on the provider’s secure page. Sowaan does not store full card numbers.
Prices for business products and services are given in a written quotation or order form and are valid for the period stated there. Applicable taxes are shown on the quotation, invoice or receipt.
Tell us promptly at info@sowaan.com if you believe your account has been misused.
Unless a signed agreement or product terms say otherwise, these terms are governed by the laws of Pakistan and the courts at Karachi have jurisdiction.
We may update these terms from time to time. The date at the top shows the latest version, and changes do not affect agreements already signed.
How cancellations and refunds work for each product and service.
How digital services, software, bookings and IT services are delivered.
What personal data we collect, how we use it and who we share it with.
How our products and services are priced, from quotations to Nikkup plans.
Write to info@sowaan.com or call +92 321 2897837 and our team will help.
