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Modern IP BasedCall Center Solution

A Modern IP-Based Call Center and PBX Solution, with Software or Software + Agents.

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Solution

Hatifone will provide you its call center solution software with full traning and go live. You can run your inhouse call center with the help of Hatifone software where we will be at your back to support you all the time. You can access all reports anytime.

Solution with agents

Hatifone will handle your call center complelety where you do not need to hire your inhouse agents or setup call center. You can get all report on run time where there is a possibility to provide specific report on mobile app on demand too.

HATIF ONE is a modern call center/ contact center software solution which eliminate the old fashioned & hardware-based PBX telephony. Here you can setup your own rule while monitoring your staff on run time. You can see on your computer or mobile (optional) on going inbound and outbound calls, missed call reports, call recordings and free agents. There is much more.

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Inbound Calls

Manage your inbound calls in foollowing manners:

  • Multiple IVR tree
  • Skill based call routing
  • Queue management
  • And much more…

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    Recording Searching

  • Search recording agent wise
  • Search recording bsed on workgroup/ region
  • Search from Start to End Date (Month / Day / Year)
  • Search from Start Time to End Time (hh : mm) – 24 Hour format
  • Agent ID
  • Called party number
  • Download easily .wav format

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    Outbound Calls

  • Manual Dial feature, (All buttons on one screen e.g. Dial, Hang-up, Conference, Hold.
  • Customized dial plan with respect to regions. Restriction upon users to make out of city or internatioan calls

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    Reports & Dash Board

  • Agent wise calls during a Day/Hour/Month
  • Agent specific call recordings.
  • Workgroup/ Region / service wise call status.
  • Disposition code summary the action code updated based on service length
  • Successful and attempted calls report
  • Agent wise call duration report (Graphically)

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    Our Clients

    Let's Connect With Us

    We would love to hear from you! Whether you have questions, feedback, or need assistance, we're here to help. Reach out to us today and let's start a conversation. Your thoughts and inquiries are always welcome!

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